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AFC Telford United
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Change to Pay-as-you-go Service - 2010/11 Season

How are things changing?

As of the end of March Bucks Mobile will no longer be sending out pay-as-you-go text message updates.

This change is limited to pay-as-you-go updates.


Why are we making the change?

This change has been forced upon Bucks Mobile by the service provider that sends out the text message updates for us. They have informed us that they will cease distribution of pay-as-you-go messages to all the companies that they supply.

As supporters that provide the service for the club, naturally we are sorry that we have to make this change, especially before the end of the season. We had requested an extension of the service from the distributor, but they have refused.

In recognition of this we are providing the affected people with free full time texts to the end of the season and an option to buy at a reduced rate any other updates they would miss to the end of the season - see the table below for details.

We are also introducing Standalone Match Update Tickets for those who like to use the pay-as-you-go service for the odd match.


I'm a match update season ticket holder. Does this affect me?

No. Only the pay-as-you-go service is changing. The service will continue as usual for all match update season ticket holders.


Will the change affect me?

We have sent a free text to each subscriber that is affected to let them know about the change and what their options are.

If you haven't received a text you won't be affected.


I'm a pay-as-you-go subscriber.
What are my options?

Match Pay-as-you-go Subscribers


Pay-as-you-go Type What texts will I get after 31st March? What about my other text updates?

How do I top-up?
Gold

We will send you full time and postponement texts.

For every match to the end of the season.

You will not be charged for these texts.

You can continue to receive all the updates that you currently receive with a one-off £5 top-up. Info on Gold top-ups
Away You can continue to receive all the updates that you currently receive with a one-off £3 top-up. Info on Away top-ups
Bronze Not applicable –
all your normal texts will be sent out free of charge
right up to the end of the season

What happens if AFC Telford United make the play-offs?
The complementary result texts and top-ups will continue for all matches for this season's promotion campaign. So, if we end up competing in the play-offs you won't miss any results and top-up subscribers will continue to receive all their updates all inclusive of the one-off fee.

How many matches are affected
Once the change takes effect there will be seven matches left before the end of the normal season, three of which are away games.
If we are in the play-offs there could be up to three additional matches.

News Service Pay-as-you-go Subscribers

We will continue to send news updates to news pay-as-you-go subscribers until the end of the season.

These will be free of charge.


Standalone Match Update Tickets

We are introducing a new service for those who like to follow the odd match on their mobile.

Simply pay £1 before the match you want to follow and we will send you all the updates for that game.

Find out about One Match Update Tickets.


I still have a question

Simply email us:

Alternatively you can text your question:

Start your text with Bucks Help and send it to 60300.
Keep your message to no more than one standard text's length (160 letters or numbers, including spaces).
Cost of sending will be your standard text rate, you will not be charged for the reply from us.


Thanks for your understanding

We are sorry that we have to make these changes which are due to circumstances that are outside our control. We hope that our solution minimises the disruption to your enjoyment of the end of this very exciting season.


Great new service for the new season!

At the start of the new season we will be revamping the Bucks Mobile service

We will keep you informed of these exciting developments as they break.

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