Customer Support

How can I guarantee receipt of texts?

With Bucks Mobile you can receive instant updates wherever you are, whatever you're doing.

But there are few things you should do to make sure you always get your updates and get them on time.

Does Bucks Mobile work abroad?

If you live abroad or are frequently outside the UK then a Season Ticket is your best option.

We cannot guarantee delivery in every country, but these are some countries where Bucks Mobile customers have received updates:

Have you received your text in a foreign country?
Let us know and we'll add it to the list. -

The pay-as-you-go subscription service is not designed to be used outside the UK.

I'm not getting my texts

We do our best to make sure everyone gets their texts, but with hundreds of updates being sent out each week mistakes can happen.

If you're experiencing any problems with the service please let us know.

You can e-mail us with details:

Or you can text us.
Start your text with Bucks Help and send it to 60300.
Keep your message to no more than one standard text's length (160 letters or numbers, including spaces).
Cost of sending will be your normal rate, you will not be charged for any replies from us.

We promise to look into all customer problems and will keep in contact with you while we work on fixing them.